Refund Policy
Effective Date: April 20, 2026
1. Overview
Venko Studio ("we," "us," or "our") strives to deliver high-quality development services that meet our clients' expectations. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
2. Fixed-Scope Projects
2.1 Initial Deposit: The initial 50% deposit for fixed-scope projects is non-refundable once work has commenced. This deposit covers project setup, initial development, and resource allocation.
2.2 Pre-Commencement Cancellation: If you cancel a project before work begins, we will refund 100% of any payments made, minus a reasonable administrative fee to cover processing costs.
2.3 Mid-Project Cancellation: If a project is cancelled after work has begun but before completion:
- You will be billed for work completed to date at our standard hourly rate
- Any amount paid above the value of completed work will be refunded
- All work product completed to date will be delivered
3. Hourly/Consulting Work
3.1 Billed Work: Work that has been performed and billed is non-refundable. Disputes about work quality or hours must be raised within 14 days of invoice receipt.
3.2 Retainer Credits: Unused retainer hours may be refunded upon request, minus any applicable fees for payment processing.
4. Satisfaction Guarantee
4.1 Revision Period: For fixed-scope projects, we offer one round of reasonable revisions within 14 days of initial delivery at no additional charge.
4.2 Dispute Resolution: If you are unsatisfied with the delivered work despite revisions, we will work with you to find a mutually acceptable solution, which may include:
- Additional revisions at a reduced rate
- Partial refund based on undelivered scope
- Credit toward future services
5. Non-Refundable Items
The following are explicitly non-refundable:
- Third-party costs (licenses, APIs, hosting fees) already incurred
- Rush delivery fees
- Work that has been approved and deployed to production
- Consulting time already rendered
6. Refund Process
6.1 Request Procedure: To request a refund, email [email protected] with your project details, invoice number, and reason for the refund request.
6.2 Review Timeline: We will review your request within 5 business days and respond with a decision or request for additional information.
6.3 Processing: Approved refunds will be processed within 14 business days to the original payment method.
7. Chargebacks
We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback. Chargebacks without prior communication may result in suspension of services and forfeiture of refund eligibility.
8. Force Majeure
No refunds will be issued for delays or non-performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
9. Jurisdiction
This Refund Policy is governed by the laws of Armenia. Any disputes will be resolved through binding arbitration in Yerevan, Armenia.
10. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued engagement of our services constitutes acceptance of any modifications.
11. Contact
For questions about this Refund Policy or to request a refund, please contact:
Email: [email protected]
Website: venkostudio.com